Guest Communications
DigitalGuest
DigitalGuest is a leading guest experience platform that helps hotels drive revenue, strengthen guest relationships, and streamline communication throughout the entire guest journey. From pre-stay to post-stay, DigitalGuest transforms how properties engage with their guests.
Through a user friendly, fully customisable web app, hotels can share tailored information, promote upgrades and add-ons, and encourage real-time upselling opportunities — from spa treatments, room upgrades and dining reservations to local experiences and late check-outs. Guests access everything directly from their own devices, creating a seamless experience that feels both personal and convenient.
Post stay, DigitalGuest supports long-term loyalty and direct bookings by capturing guest feedback and insights automatically, helping hotels identify opportunities to improve service and strengthen reputation management.
The platform integrates seamlessly with existing hotel systems, ensuring teams can manage communication, upselling, and feedback in one place.
By reducing printed materials and centralising digital touchpoints, DigitalGuest not only enhances operational efficiency but also contributes to hotels’ sustainability goals.
DigitalGuest is the modern way to engage guests — before, during, and after their stay — in a way that’s personalised and profitable.
John Broome
COO
enquiries@buellhospitality.com
Alex Carvey
Head of UK Sales
Tony Barker
Owner
John Broome
COO
Eccleston Square Hotel
The Eccleston Square Hotel is a 39-room luxury boutique property located in the heart of London’s Belgravia. Known for its blend of cutting-edge technology and elegant design, the hotel offers an intimate, high-end guest experience focused on comfort, innovation, and personalised service.
The goal was to build on the hotel’s digital guest experience by implementing an integrated communication platform that streamlines guest engagement. There was a focus on boosting revenue through upselling of the hotel bar and room upgrades, as well as gathering actionable guest feedback to enhance service quality.
Eccleston Square Hotel joined DigitalGuest in 2024. DigitalGuest provided full setup and onboarding with Ecclestone Square creating an eye catching fully customised platform to reflect the hotel’s brand identity. Staff were talked through the system to maximise guest interaction and revenue opportunities, resulting in a successful ongoing partnership.