Hotel Reservations Services
Maxximise
Maxximise supports leading hotels in driving revenue and delivering excellent guest satisfaction by managing booking enquiries with a wealth of hotel expertise and professionalism within the team.
Acting as a seamless extension of in-house reservations we handle calls, emails, virtual agent engagements and online requests with professionalism, warmth and efficiency, ensuring every guest receives a consistent and personalised experience. Ultimately delivering revenue to your business, that might otherwise be lost.
Working with over 70 hotels across the UK and managing more than 25,000 calls each month, our service is flexible and reliable. We provide cover, tailored to each hotel’s needs, whether that’s full-day reservations support or focused coverage during evenings and weekends. Alongside our highly experienced team, Maxximise through the platform of Five9, a global market leader in Virtual Contact Centre technology, we offer a suite of state of the art AI technology-driven tools, including AI-powered virtual agents, WhatsApp integration and online booking support. These innovations improve response times and capture valuable data, helping hotels to understand guest behaviour, personalise offers and drive repeat business.
Hotels partnering with Maxximise benefit from measurable results: stronger conversion rates, increased upselling of rooms, packages and experiences, and improved guest satisfaction. By combining people, process and technology, we help hotels enhance their reservations performance and strengthen guest relationships.
If it’s time to protect revenue and unlock new opportunities, discover what Maxximise can bring as part of your reservations team.
Anne Tiebs
Business Development Manager
Roddy Whiteford
Owner
Anne Tiebs
Business Development Manager
A Case Study: NoMad Hotel London
The NoMad Hotel London is a five-star luxury property located in the heart of Covent Garden. With a focus on world-class hospitality and guest experience, the hotel welcomes both leisure and business travellers seeking personalised service in an iconic, central setting..
The aim was to provide reliable reservations cover during evening hours, ensuring the hotel could maintain service levels and capture booking opportunities outside core in-house coverage.
Maxximise integrated seamlessly with the NoMad’s team, providing professional reservations support during evenings. By managing around 250 guest calls each month, we ensured a smooth, reliable service that upheld the hotel’s reputation for excellence. A significant amount of revenue is being captured each month that would otherwise be lost.
“Maxximise has been an invaluable extension of our team. Their professional and friendly approach ensures that every guest call is handled promptly and efficiently, even during our busiest times or when our team is out of the office. They truly help us maintain the high standard of hospitality NoMad Hotel is known for.”
— Andre Falcao, Guest Relations Manager, NoMad Hotel