A Case Study: Highland Hotels

I was introduced by one of my existing customers to a chain of hotels spanning multiple Islands in the Inner and Outer Hebrides needing help with their payments. Being so remote and serviced by satellite Wi-Fi and unreliable phone signal. They were having real issues with taking payments on busy weekends. Using multiple suppliers, they had problems with their reporting also. Multiple log ins to multiple systems was time consuming and confusing. They also had no point of contact so had to call automated numbers every time they had an issue.

When we sat down to discuss all this face to face I was able to address all their problems and do a site survey on their worst affected building. Getting a strong connection is one of the biggest issues I come across in more remote areas or older robust stone-built buildings but there is a way around it.

With my knowledge of the payment ecosystem, I was able to get a work around for integration to their PMS to work with us also for their online bookings. I reached out to their account manager and had this sorted within 48 hours.

This all resulted in each of their outlet’s payments being held under one dashboard for all their payment channels.

This was a number of years ago, and the customer is still using me as their payments partner. I keep in regular contact with them and regularly pop in and visit when I am in the area working to say hello and see how things are working. Most importantly, they know how to reach me directly if things go wrong. They know it will be fixed fast.